State Authorization and Distance Learning Student Complaint Policy

State Authorization

The U.S. Department of Education regulation 600.9(c) State Authorization requires that if an institution is offering distance education in a state where it is not physically located, the institution must meet individual state requirements for offering distance or correspondence education within that state. Davidson-Davie Community College is participating in NC-SARA, National Council for State Authorization Reciprocity Agreement. As a result, Davidson-Davie Community College is authorized to offer distance education courses in states that are also participating in NCSARA. Depending on the outcome of further discussion regarding this regulation, Davidson-Davie could notify students residing in particular states that they are not eligible to register for distance education courses.

Student Complaints

In compliance with §668.43 (b) Institutional Information, Davidson-Davie Community College is required to provide current and prospective students with information for filing complaints.

Davidson-Davie strives to resolve complaints in a fair and timely manner.  Students residing outside of the State of North Carolina while attending Davidson-Davie who desire to resolve a complaint should first refer to Davidson-Davie’s Student Complaint Policy.

If you have any questions about the complaint process, please contact:

Dr. Susan Burleson, Executive Vice President, Academic Affairs and Student Affairs
P.O. Box 1287
Lexington, NC 27293
Telephone: 336.249.8186, ext. 6257
Email: susan_burleson@davidsondavie.edu

NC Post-Secondary Education Complaint Process

A student may file a complaint with the North Carolina Post-Secondary Education Complaints unit. First review the NC Post-Secondary Student Complaint Policy (pdf).  Then submit their complaint using the NC Post-Secondary Education Student Complaint Online Form.

For more information contact:

North Carolina Post-Secondary Education Complaints
223 S. West Street, Suite 1800; Raleigh NC 27603
Telephone:  919.962.4550
Website: https://www.northcarolina.edu/post-secondary-education-complaints/

SACSCOC Student Complaint Process

Davidson-Davie Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award certificates, diplomas and associate degrees. Students may follow the SACSCOC Complaint Procedure. The contact information for SACSCOC is:

Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)
1866 Southern Lane
Decatur, GA 30033
Telephone: 404-679-4500 Website: https://sacscoc.org/

SARA-NC Complaint Process

Students may also file a complaint through SARA-NC. The North Carolina State Education Assistance Authority (NCSEAA) serves as the SARA portal entity for North Carolina with the responsibilities defined by the National Council for State Authorization Reciprocity Agreements (SARA). Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (pdf). Submit the complaint to:

SARA North Carolina
North Carolina State Education Assistance Authority
PO Box 41349
Raleigh, NC 27629
Telephone: (855) SARA-1-NC (727-2162)
Telephone:(919) 549-8614, ext. 4667
Website: www.saranc.org
Email: information@saranc.org

Find your home state’s complaint process.

Students may also file a complaint with their home state of residency.  Access the Student Complaint Information by State and Agency and the State Portal Entity Liaisons.